Shipping policy

Last Updated: [Date]

At [Brand Name], we take great care in packing and delivering your ethnic wear safely and on time. Please read our shipping policy below for details about order processing, delivery timelines, and shipping charges.

1. Order Processing

• Orders are processed within 1–3 business days after successful payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• During festive seasons, sales, or promotional periods, processing may take a little longer.
• Once your order is dispatched, you will receive a shipping confirmation with tracking details via email/WhatsApp/SMS.

2. Delivery Time

We currently deliver across India.

Delivery timelines are estimates and may vary depending on the courier service, destination, weather conditions, public holidays, or other circumstances beyond our control.

3. Shipping Charges

• Free shipping across India on orders above ₹[X].
• For orders below ₹[X], a shipping charge of ₹[X] will apply.
• Any applicable shipping charges will be clearly displayed at checkout before payment.

4. Cash on Delivery (COD)

COD may be available for selected locations and products.

• COD charges of ₹[X], if applicable, will be displayed at checkout.
• COD availability is subject to pincode and order value.
• We may contact you to confirm COD orders before dispatch.

5. Order Tracking

Once your order has been shipped, you will receive a tracking link through email/WhatsApp/SMS.

You can use the tracking link to check the latest status of your shipment.

6. Delayed Delivery

While we strive to deliver within the estimated timeframe, delays may occasionally occur due to:

• Courier/logistics issues
• Weather conditions
• Public holidays
• Natural events
• Incorrect or incomplete address
• Remote/extended delivery locations
• High order volumes during festivals or sales

If your order is significantly delayed, please contact us at [customer care email/WhatsApp number].

7. Incorrect Address

Please ensure that your shipping address, contact number and pincode are correct before placing your order.

Once an order has been dispatched, changes to the delivery address may not be possible. If an order is returned to us due to an incorrect/incomplete address or failed delivery attempts, additional shipping charges may apply for re-shipment.

8. Damaged Package

We carefully inspect and pack every order before dispatch.

If you receive a package that appears damaged, tampered with, or opened, please:

1. Take clear photographs/videos of the package before opening it.
2. Record an unboxing video, where possible.
3. Contact us within 48 hours of delivery at [email/WhatsApp].

Our team will review the issue and assist you according to our return/replacement policy.

9. Delivery Attempts

Our courier partners generally make multiple delivery attempts. Please ensure someone is available to receive the package.

If the shipment is returned to us after unsuccessful delivery attempts, the customer may be required to pay applicable re-shipping charges.

10. International Shipping

[Choose one]

Option A – If you do not offer international shipping:

Currently, we ship only within India. International shipping will be introduced in the future.

Option B – If you offer international shipping:

We currently offer international shipping to selected countries. International shipping charges, customs duties, taxes and other applicable charges will be communicated/displayed at checkout. Any customs duties or import taxes imposed by the destination country shall be borne by the customer unless otherwise stated.

11. Contact Us

For any shipping-related queries, please contact us:

[Brand Name]
Email: [email address]
WhatsApp/Phone: [number]
Customer Support: [working hours]

Thank you for shopping with [Brand Name]. We are delighted to bring our creations to you.